1. The buyers will be provided easy and convenient shopping experience on the site by a wide variety of products and great website features.
2. Fast, free standard shipping order over US$ 49. The buyers don't need to pay any extra fees after checkouts.
3. The important product infos and status updates will be synchronized on the site every day.
4. We cooperate with professional logistics service companies to make sure every order can be delivered as safe and fast as possible.
5. We check and pack every items carefully before shipment, trying our best to protect them from damages in transit.
Please click here for more shipping details: Shipping Policy.
If your order contains pre-order items, your order will be partially shipped, or shipped together once the pre-order is released. It depends on your order items.
Please keep an eye out for it and make sure you can receive the package.
If you need to change address, please contact customer service as soon as possible with the updated address.
We cannot change the shipping address of the order which has been fulfilled.
For every item, we will check carefully when in stock , and will repack the package before shipping out, protecting from any damages on transit.
In the unfortunate event that your package is lost or damaged, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, we will be more than happy to assist you with fixing the problem in your order.
Please send the request to our customer service, we will do our best to achieve it.
But please note that the order which has been fulfilled cannot be canceled.
Plus, some new items prices will be updated, too, if the actual dimensions are far different from the estimated ones. (Mainly for the huge size doll and the large gift boxes.)
If something like this happens, please seek customer support for help!
We reply to all requests in the order that we receive them, so during busy periods replies may be delayed. If you have emergencies during weekends, please reach us via Discord.