• US & UK & AU: Free standard shipping order US$ 49+, for general cargo.

• CA:

1. At present (From May, 2022), the shipping to CA is far more expensive than US & EU countries, so we have to calculate the shipping rate based on the package weight.
2. The shipping rate will be adjusted accordingly as the quarter quotation by the carrier.

• EU (27 Countries):

1. According to the EU New Tax Regulations, every package to EU countries will be charged for VAT/Duties. 
2. Part of tax rate will be added to the shipping. Thank you for your understanding.

• 	South Africa, Cyprus, Brazil, Colombia, Chile	Rest of World
  0 - 400kg	US$ 6.9	N/A
  401g - 0.8kg	US$ 9.9	N/A
  801g - 1.2kg	US$ 11.9	N/A
  1201g - 1.6kg	US$ 13.9	N/A
  1601g - 2kg	US$ 15.9	N/A
  2001g - 2.4kg	US$ 17.9	N/A
  2401g - 2.8kg	US$ 19.9	N/A
  2801 - 3.2kg	US$ 21.9	N/A
  3201g-3.6kg	US$ 23.9	N/A
  3601g-4kg	US$ 24.9	N/A

• Artbooks (Comic books, Novel) & Soundtrack (CDs, DVDs):

Estimated Delivery Days (general cargo):  After order being fulfilled

• Please allow approximately 5-7 business days (Monday – Friday) for tracking information to update.

• 	business days
  USA & Europe	6-12
  Canada	8-15
  Brazil	15-25
  Asia	5-10
  South Africa, Colombia, Chile	11-19

International P.O. Box Shipping:

We cannot ship to international PO Boxes. All international orders require a verifiable physical shipping address and we are unable able to ship through alternate couriers at this time. 

Return Policy

If the product is not of quality problem, it will not be returned or exchanged, thanks for your understanding. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@cqlderivs.com. If your return is accepted, you will be sent a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.